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During the CORONOVIRUS PANDEMIC:
Please do not try to bulk order medication early, also we can only accept telephone medication requests in exceptional circumstances. Rescue packs of antibiotics are only given to patients who have previously been recognised as needing these.
Patients on long-term medication can order repeat prescriptions in a number of ways:
In person - Prescription requests should be made through your usual Pharmacy or by posting in the red pillar box in the foyer of Pontypool Medical Centre or the black post box outside the pedestrian gate entrance at New Inn Medical Centre.
Local pharmacies also offer a collection service and will collect prescriptions from the surgery. However, you must sign a card, held by the pharmacist, to authorise the collection. 72 hours is required for this service.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse or pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
See 'repeat prescriptions' on previous page for more information
My Health Online is a new online service brought to you from NHS Wales. My Health Online offers patients the convenience to order repeat prescriptions online or change your contact details.
If you wish to register to use My Health Online please call at the surgery and collect a registration form or download the registration form below.
To protect patient confidentiality you must provide documents so we can make sure you are who you say you are and provide photographic identification (e.g. driving licence or passport).
When completed you can hand deliver the form and documentation back to the practice letter box or post a copy of the identification documents to the practice.
The practice will then follow up receipt of registration form and ID by calling the patient to verify details.
Following registration the documents will be appropriately destroyed.
Sending information via the post is done at the individuals own risk.
MyHealthOnline can no longer be used to book appointments.
Registration form MHOL Child account MHOL adult account