Appointments DURING THE CORONOVIRUS PANDEMIC
We have been advised to stop some routine work, however, if you have a medical problem then we will still do all we can to help you.
If you are acutely unwell or have a routine problem and need to see a medical practitioner please telephone the surgery. Our receptionists will take some details of your problem off you so that they can navigate you to the most appropriate clinician to return your call, whether that be a GP, an advanced Nurse Practitioner or Pharmacist. The appropriate medical practitioner will then telephone you to discuss your problem. From your discussion the clinician will either manage your problem over the telephone immediately, arrange a video consultation or if they feel necessary will arrange a face to face consultation at an appropriate time interval i.e. same day, next day or routinely. All children under the age of 16 years old with acute medical problems will be offered a same day consultation either via telephone, video or face to face depending upon the problem.
There may be an occasion when you telephone the surgery that your problem can be resolved by an alternative service to general practice. The receptionist will then care navigate you to that service initially, e.g. the local pharmacy, the optician, physiotherapy or the practice psychological well being practitioner.
You are now able to book routine face to face appointments in advanced however these are limited at present until the covid-19 restrictions are lifted in relation to social distancing requirements in waiting room areas. These pre-bookable appointments are primarily for those patients who find it difficult to manage an appointment over the telephone e.g. those patients with difficulty hearing or patients who struggle with telephone consultations however if you prefer a face to face consultation they are open to everyone. You will however be asked to cancel your appointment if you develop COVID-19 symptoms and not attend the surgery if you have made an advanced face to face booking. . These appointments are currently available up to six weeks in advance.
Appointments for blood tests and essential routine monitoring with Practice Nurses are still available but please telephone the surgery first to make an appointment. Do not just attend the surgery in person. Some chronic disease conditions i.e. diabetes, asthma, COPD etc will continue to be offered but if possible this may be managed with a telephone consultation or video consultation however we are offering face to face appointments.
You can also phone 111 for health advice and they will advise you if you need to contact your GP - they also have a website https://111.wales.nhs.uk/
FOR ALL APPOINTMENT REQUESTS PLEASE TELEPHONE THE SURGERY FIRST
THE MOUNT SURGERY TELEPHONE 01495 763141
NEW INN MEDICAL CENTRE TELEPHONE 01495 763997
HOME VISIT REQUESTS
Home visits will only be carried out for those who are truly housebound (not just due to lack of transport unfortunately). All requests for home visit will be put down for one of the Dr's to phone you back to assess the problem further to find the most suitable way of dealing with the problem, which may NOT be a home visit. All requests for home visits should ideally be made prior to 11.30am each day.
Standards of Access
Welsh Government has recently launched a new set of standards, which aim to raise and improve the level of service for patients in Wales from their GP practices. Theses standards will help patients to understand what to expect when they need advice on their health and wellbeing, when they need to consult a GP or other healthcare professional and what other options are available to them.
The new standards are as follows:
People receive a prompt response to their contact with a GP practice via telephone
Practices have the appropriate telephony systems to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls this way
People receive bilingual information on local and emergency services when contacting the practices
People are able to access information on how to get help and advice
People receive the right care at the right time in a joined up way which is based on their needs
People can use a range of options to contact their GP practice
People are able to email a practice to request a non-urgent consultation or a call back
The overall timescale for achieving these standards was March 2022 however due to Covid 19 restrictions this has been deferred and we remain committed to working towards achieving them.